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FAQs – Evergreen Animal Hospital in Louisville, KY
Evergreen Animal Hospital provides comprehensive veterinary services for dogs, cats, and pocket pets in Louisville, KY, and Middletown, KY. This FAQ page answers common questions about our veterinary services, appointments, urgent care, wellness care, advanced diagnostics, and ongoing care to help you make informed decisions about your pet’s health.
New Clients and General Care
Where is Evergreen Animal Hospital located?
Evergreen Animal Hospital is located at 11618 Shelbyville Road, Louisville, KY 40243. We treat dogs, cats, and pocket pets. Our animal hospital is conveniently located for pet owners throughout Louisville, Middletown, and nearby communities who are seeking a trusted veterinarian in Louisville. We welcome new and returning clients., and look forward to meeting you.
What are your hours, and do you accept walk-in appointments?
We are open Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 6:00 p.m., Wednesday from 8:00 a.m. to 1:00 p.m., and Saturday from 9:00 a.m. to 1:00 p.m. We are closed on Sundays. Walk-in appointments are accepted during business hours. However, we recommend scheduling appointments when possible, as this helps us provide timely care for every patient.
How do I contact Evergreen Animal Hospital?
You can reach us by calling (502) 244-2068 during business hours. You may also reach out through our Contact page.
If your pet is experiencing a life-threatening emergency after hours, please seek care at the nearest 24/7 emergency veterinary hospital.
How do I become a client of Evergreen Animal Hospital?
Becoming a client is simple. You can call our hospital to schedule an appointment, visit our Contact page, or our Appointment Request page. We look forward to getting to know both you and your pet!
What pets do you treat?
Our veterinary hospital provides care for dogs, cats, and pocket pets. Every species has unique medical and preventive care needs, so we tailor our examinations, diagnostics, and treatment recommendations to each individual patient, based on their age, breed, health, and care needs. We understand how important your companion is to your family and always strive to provide thoughtful, personalized care.
Who will be caring for my pet?
Your pet will be cared for by our experienced veterinarians and knowledgeable veterinary team. We work together to provide compassionate medical care while keeping you informed about your pet’s health, treatment options, and long-term wellness. Building lasting relationships with both pets and their families is an important part of the care we provide.
What makes Evergreen Animal Hospital unique?
We combine compassionate veterinary care with advanced technology and personalized treatment plans to help pets live healthier lives. In addition to comprehensive wellness care, diagnostics, surgery, and dentistry, we offer veterinary laser therapy, thermal imaging, veterinary critical care, and veterinary house calls when appropriate. By tailoring our recommendations to each pet’s individual needs, we can provide high-quality care for dogs, cats, and pocket pets throughout every stage of life.
Emergency and Urgent Care
What signs mean my pet needs veterinary care immediately?
Certain symptoms require prompt veterinary attention. Contact us immediately during business hours if your pet experiences:
- Trouble breathing, including rapid breathing, labored breathing, or gasping for air
- Collapse, loss of consciousness, or inability to stand or walk normally
- Repeated vomiting, severe diarrhea, or vomiting or diarrhea accompanied by weakness or blood
- Heavy bleeding, deep wounds, or injuries that do not stop bleeding with gentle pressure
- Seizures, tremors, or sudden changes in awareness or responsiveness
- Suspected poisoning, including ingestion of toxic foods, medications, household chemicals, plants, or other harmful substances
- Being hit by a vehicle or experiencing another significant traumatic injury, such as a fall or animal attack
- Difficulty urinating, straining to urinate, or an inability to pass urine, particularly in male cats, as this can become life-threatening quickly
- Sudden weakness, severe pain, paralysis, or an inability to use one or more limbs
- A swollen or bloated abdomen, especially if accompanied by restlessness, unsuccessful retching, or signs of discomfort
- Pale, blue, or gray gums, which may indicate poor circulation or inadequate oxygen levels
- Eye injuries, sudden vision loss, or significant swelling around the eyes or face
Our veterinary team can advise you whether your pet should come to our hospital right away or proceed directly to an emergency veterinary hospital if advanced after-hours care is needed.
Do you provide critical care for seriously ill pets?
Yes. Our animal hospital provides Critical Pet Care during normal business hours for pets that are ill or injured. Critical care may include intensive monitoring, diagnostics, stabilization, pain management, and ongoing treatment based on your pet’s condition. We know emergencies are stressful, and we work carefully to explain every step of your pet’s care. If you don’t know whether your pet needs immediate care or can wait for the next available appointment, call us at (502) 244-2068 for guidance.
Can you make house calls for pets?
Yes. We offer Veterinary House Calls when in-home visits are appropriate. House calls can be a great option for many. They are particularly beneficial for households with multiple pets, pets that experience significant travel anxiety, and those with mobility challenges; however, they are not the right option for every pet or situation. Availability will ultimately depend on scheduling and your pet’s medical needs.
Services and Medical Care
What veterinary services do you offer?
We provide a wide range of veterinary services, including Wellness Care, dog vaccinations, cat vaccinations, diagnostics, surgery, dentistry, laser therapy, thermal imaging, critical care, nutritional guidance, and preventive medicine. We are dedicated to providing compassionate, comprehensive care throughout every stage of your pet’s life.
Does my pet need professional dental care?
Yes. Professional veterinary dental care is an important part of protecting your pet’s overall health. If left untreated, infections from dental disease are not only very painful, but can also spread from the mouth to your pet’s vital organs, which can be very dangerous. All pets benefit from routine oral examinations. We may also recommend cleanings or other treatment, based on your pet’s individual needs.
How can laser therapy help my pet?
Laser therapy uses therapeutic light energy to reduce pain, decrease inflammation, and encourage tissue healing. Our veterinarians may recommend Veterinary Laser Therapy for pets with certain conditions, such as arthritis or soft tissue injuries. These treatments are painless and non-invasive, have no known side effects, and are generally well tolerated by pets.
What is veterinary thermal imaging, and when is it used?
Thermal imaging for pets is a non-invasive diagnostic tool that detects heat patterns on the body that may indicate inflammation or changes in circulation. Our veterinarians use thermal imaging alongside physical examinations and other diagnostics to help evaluate certain orthopedic, neurologic, and soft tissue concerns. It provides additional information that can be extremely valuable when it comes to developing an appropriate treatment plan. The more information, the better!
Do you perform surgery?
Yes. Evergreen Animal Hospital has the capacity to perform a variety of veterinary surgical procedures. These are always recommended on a case-by-case basis, depending on the pet’s medical needs. Before surgery, we evaluate your pet’s overall health and discuss the procedure, anesthesia, pain management, recovery, and home care instructions so you know what to expect. Our priority is providing safe, attentive surgical care from start to finish.
How do you diagnose health problems in pets?
Our veterinarians use a combination of physical examinations, laboratory testing, diagnostic imaging, thermal imaging when appropriate, and medical history to identify health concerns. Accurate diagnostics help us develop treatment recommendations that are tailored to your pet’s individual condition.
Preventative Care and Ongoing Support
How often should my pet have a wellness examination?
It depends. Routine wellness examinations help us identify health concerns before they become more serious. Most healthy adult pets benefit from yearly visits, while puppies, kittens, senior pets, and those with ongoing medical conditions may need examinations more frequently.
Can I order my pet’s medication online?
You can conveniently Request Your Pet’s Medication Online through our medication request page. Every medication request is reviewed and authorized by one of our veterinarians to help ensure it remains appropriate for your pet’s current medical needs.
Do you offer boarding?
Yes. We offer boarding services at our Louisville, KY pet kennel. If you are interested in booking your pet a spot with us, please take a moment to complete our Pet Boarding Registration form to get started. Pets must be current on required vaccines and parasite control regimens. Our team will explain the specific vaccination and health requirements during the booking process. We thank you for your cooperation in this matter, and for allowing us to provide a safe environment for the pets in our care.
Evergreen Animal Hospital is proud to provide compassionate veterinary care for pets in Louisville, KY, Middletown, KY, and the surrounding communities. As a full-service animal hospital and veterinary clinic, we offer comprehensive wellness care, veterinary dentistry, surgery, diagnostics, critical care, laser therapy, and preventive medicine for dogs, cats, and pocket pets. Whether you are looking for a trusted veterinarian in Louisville, a vet near Middletown, or an animal hospital near you, our veterinary team is here to help. Please call (502) 244-2068 or visit our Contact page to schedule an appointment or learn more about our pet clinic and the care we provide.